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February 2005 |
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"Blink" Is Mandatory Reading
If You Want to Improve Your Communication Skills. |
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You’re
interviewing a job applicant. Her resume is fantastic and she
is saying all the right things. But something is bothering
you. You can’t quite put a finger on why. You just don’t
have a good feeling about this person. Something about her
seems dishonest.
Do you trust
your instincts about her and tell her that she’s not right for
the job? Or do you ignore those instincts and trust her words
and her resume?
How we
should
think about evaluating these gut feelings is the
subject of “Blink”,
a fascinating new book by Malcolm Gladwell. The book is
mandatory reading for anyone who wants to better understand
how humans communicate.
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When Delivering Bad News in Business, Be Simple, Be Brief, and
Listen. |
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Delivering bad news to a client or colleague can
actually strengthen a relationship if done
right. But to do it right, you need to show
empathy, keep it simple, and listen.
So says Catherine Dubé,
a senior lecturer at Brown University Medical
School's Department of Community Health, whose
research areas include doctor-patient
communication. Dubé’s perspective was
included in a
recent article interviewing doctors, police
officers, and auto mechanics on how to deliver
bad news sensitively.
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Make More Money By
Looking Taller: Increase Your Leadership
Presence. |
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The taller
you are, the more money you make, according to “Blink”, the
new bestseller from Malcolm Gladwell. That’s because height
translates into an intangible, highly valuable, quality of
leadership presence, according to the book.
While
Speechworks can’t help you get taller, we can certainly help
you communicate in a way that makes you come across with more
presence and even look taller. Over time, that might
well translate into more cash in your pocket. |
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Great Communicators Connect with Boldness. |
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“Boldness
in business is the first, second, and third thing.”
Thomas
Fuller, an English writer, said those words four centuries
ago. And they’re still true today, especially as they
pertain to business communication skills.
At
Speechworks, we believe that great communication is about
boldly and passionately making simple, easy-to-understand
points, and supporting those points with stories that
connect with the listener. |
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Want
to Nail Your Next Big Presentation? Let Our Coaches Help
You Be a Star! |
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When Henry
Ford introduced the Model T, the joke was that you could have
your car any color you wanted “Just so long as you want
black.” Unfortunately, most public speaking training is the
same.
Most
public speaking training takes place in workshops. But
Speechworks is changing that model with Communication
Situation Coaching. |
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