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Remember why Dorothy and her gang were off to see the
Wizard?
It was “because, because, because, because, because of
the wonderful things he does.”
It turns out that the word “because” is incredibly
persuasive when answering questions and making requests.
In the new book “Yes: 50 Scientifically Proven Ways to
be Persuasive” authors Noah Goldstein, Steve Martin,
and Robert Cialdini, detail an interesting study of the
persuasive power of simply using the word “because” when
giving a reason.
In the study, a stranger would approach a someone
waiting in line to make a photocopy and ask “Excuse me,
I have five pages. May I use the Xerox machine?” In
that case, 60 percent of the people allowed the stranger
to cut in line.
But if the stranger gave a reason (”May I use the Xerox
machine
because I’m in a rush”), 94 percent allowed
the stranger to jump ahead and make copies.
Here’s the interesting part. In a
third trial, the stranger made the following
request: “May I use the Xerox machine because I have to
make copies.” It was a meaningless reason! Yet the
compliance rate was 93 percent.
The point is that the simple use of the word ‘because”
increased compliance, even if the reason wasn’t
particularly meaningful.
Now I’m not saying that you should give meaningless
reasons in response to questions or when making
requests. Of course you should have a meaningful reason.
But giving a reason -
any reason — dramatically increases your
persuasiveness.
At
Speechworks we help our clients learn how to communicate
in a way that connects and persuades. If you’re
interested in becoming a great communicator give us a
call at 404-266-0888 or check out our website at
www.speechworks.net. |